Hi Richard,
To reformat your outgoing OTRS Email, simply add the following to Config.pm :
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
If you don't want the original message displayed remove :
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
HTH
Graeme
Richard Hamson wrote:
> Guys,
>
> What I am after is some advice on amending the way email text is setup.
> Below is an example from an email from Christian. You can see that the
> salutation 'Hi Owen' is added and then the new text is added below the
> original mail.
>
> Is it possible to change this so new text is automatically added above the
> original mail - or possibly get rid of the original mail text altogether?
>
> Cheers
>
> Hi Owen,
>
> On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
>
>>>Would you please open a report with the error message on this problem in
>>>our bugzilla system on
>>
>>Done.
>>
>>
>>>http://bugs.otrs.org
>>>
>>>Please include your patch in this report also.
>>
>>And Done.
>
>
> Thanks a lot!
>
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