Found the problem. I was creating agents by adding them to the role. A
role was associated with a group. This worked for being able to work
with the tickets. However, they did not show up in the search options
or in the change owner options. I went to the group settings and set
them there an now they show up in both places.
If you consider this a bug, as I do, let me know and I will open one. I
am running OTRS 2.0b2 with Debian Sarge.
Thanks,
Ken Kilgore
Ken Kilgore wrote:
When I go to do a search only some of my Agent/Owner's show up. I
have 6 and I only see 3 of them. Any idea what the problem is?
Thank you,
Ken Kilgore
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