Hi Rick, On Wed, Jun 15, 2005 at 12:04:39PM +0900, Cogley, Rick wrote: >I'm using OTRS 2.0.0b2, with all mail for a domain "mydomain.com" being sent >to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the >otrs home directory, and have tested that all mail for the domain does >indeed get piped into OTRS.
Can you please tell me, how you try to pipe the mails into a specific
queue?
>My understanding from reading the manual is that you can just assign an OTRS
>system address such as [EMAIL PROTECTED] to a queue, and mails to
>the address will go into the queue. However, this is not happening correctly
>for me, and, I saw this same problem cited in an old mailing list mail.
>
>I set up a sample set of queues -
>
>Acme Inc.
>--- Acme Support
>--- Acme Projects
>
>I assigned system addresses I created (acme-support@ and acme-projects@) to
>the sub queues, and the default [EMAIL PROTECTED] to the parent. When I send
>mails to the sub-queue addresses, the mails get stuck in the parent queue. I
>can reassign them to the subqueues, but would rather not have to.
If you like to pipe a message into a sub queue, you have to seperate the
main and the sub queue with two collons ("::"). An entry in the alias
file of the mailserver could lookk for example like this:
order: |"/home/cs/src/otrs/bin/PostMaster.pl -q 'Sales::Order'"
Of course you have to use the same syntax in procmail or maildrop
rules files.
>I tried creating a simple postmaster filter matching just the full address
>[EMAIL PROTECTED] and sending to the related support sub queue, but
>this has no apparent effect.
The same syntax as shown above do you ahve to use for sub queues in
PostMasterFiltewr (Queue::SubQueue).
>Rick
Best regards,
Christian
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