Hi Kevin, On Wed, Jun 29, 2005 at 12:41:48PM -0700, Kevin Kasner wrote: >When a customer logs in to the UI and zooms into an existing ticket, >they have the option of attaching a webrequest to the ticket. > >Unfortunately, the next state of the ticket defaults to >Closed-Resolved. This has caused a couple of customers to >accidentally close their tickets then wonder why we never got back to >them... > >I looked in the Config.pm and Defaults.pm files but could not find a >next ticket state for webrequests that can be used to change the >default...
I think you are looking for
$Self->{CustomerPanelDefaultNextComposeType} = 'open';
This is the default. Have you manualy changed the states?
>Kevin
Best regards,
Christian
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