>
> I want to include the Ticket Number in an Auto Response. The useable
> options shows <OTRS_TICKET_TicketNumber> as the way to do this however when
shouldn't this be just <OTRS_TICKET_Number>??
sometimes less is more.....
Thanks - that worked - options shown on the relevant page clearly show <OTRS_TICKET_TicketNumber> though.
(Apologies to the list for the test
message)
Marcus
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