Hello, On Tue, Jul 19, 2005 at 08:31:41AM -0500, sharif islam wrote: >On 7/19/05, Hamish <[EMAIL PROTECTED]> wrote: >[....] >> > >> I am looking to change the "empty answer" - this is created by a human >> clicking on Compose Answer(email) in their ticket view. It is NOT an >> automated response, it is more like a template which is applied to new mail >> sent manually through the otrs interface. >> >> There does not seem to be a section of the admin interface that can change >> the >> default "empty answer", I do not mean the auto replies sent by otrs. > >Sorry, I misread you. You might want to look into the >System->Signature settings.
Better take a look in the Response settings in the admin area :). There
you can change the content of the "empty answer" template.
Best regards,
Christian
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