Hello OTRS, Let's say I have two customer dbs containing information about my customers. When a message is sent to my tech department I would like to read from those dbs and if the customer found (search after email address) to display some info and to set ticket priority to 4 (high). Does anyone have an implementation like this or have a clue on how to do it?
Thanks, Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
