Hi Daniel,
Daniel Balan wrote:
Let's say I have two customer dbs containing information about my customers.
When a message is sent to my tech department I would like to read from those
dbs and if the customer found (search after email address) to display some info
and to set ticket priority to 4 (high).
Does anyone have an implementation like this or have a clue on how to do it?
It's easy to use different customer dbs. Just configure
$Self->{"CustomerUser"} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
$Self->{"CustomerUser1"} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
$Self->{"CustomerUser2"} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
and so on...
But the auto set of "4 (high)" is not so easy. There you need to create
your own PostMaster post filter.
PS: There is a upcoming developer manual (beta) if you or somebody needs
this http://otrs.de/~me/doc-developer/en/
Thanks,
Daniel
Martin
--
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