I think I should have noted in my original reply
Name of your first queue rather than First Queue Name
I can understand where that could be read not as it was intended
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Dehnert James Sr
Sent: Friday, August 26, 2005 1:16 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] User interface:Limited Queue access
Ah ha! It was the First Queue Name in my instance that was the problem.
Thanks!
On Aug 26, 2005, at 10:04 AM, West, Bradley G. wrote:
> It may be a simple syntax error.
>
> If you have a queue named Dispatch and you wanted it to appear to
> the customer as Dispatches your line of code would be as follows:
>
> $Self->{CustomerPanelOwnSelection} = {'Dispatch' =>
> 'Dispatches'};
>
> If you have a queue named Dispatch that is a subqueue of a
> different queue called Tickets then your line of code would be like:
>
> $Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' =>
> 'Dispatches'};
>
> I hope this gets you where you need to be.
>
> Thanks,
>
> Brad
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
> Behalf Of Dehnert James Sr
> Sent: Friday, August 26, 2005 11:45 AM
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] User interface:Limited Queue access
>
> I still seem to be doing something wrong here...
>
> I added the following to my Config.pm
>
> # CustomerControlPanel Settings
> $Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
> 'Dispatch'};
> because I want them to see the Dispatch queue ONLY. With this in
> place Dispatch the only queue they see, but when a user tries to
> enter a case they are getting the error below..
>
>
>
> Error: Need TicketID!
>
> Comment:
>
> Traceback:
> ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01
> 2005
>
> Message: Need TicketID!
>
> Traceback (4900):
> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91)
> Line: 84
> Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3)
> Line: 311
> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6)
> Line: 677
> Module:
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl
> ::
> handler (v) Line: 48
> Module: (eval) (v1.36) Line: 202
> Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
> Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
> Module: ModPerl::Registry::handler (v1.99) Line: 30
>
> .. so, I commented line line out, restarted otrs and apache and
> things are working again, but with all queues visible.
>
> Have I committed a minor syntax error up there? Or perhaps I need to
> put this line in a specific place in the Config.pm.
>
> Any ideas?
>
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