Hi Camilla
It's the feature you are looking for. ;-)
All customers with the same CustomerID value can see each others tickets
as "company ticket". If you use for example a support contract number as
CustomerID each customer user under the same contract can see the
corresponding tickets as "company ticket".
Hope this helps.
Best regards
Roberto
Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer
interface is for? Can anyone tell me the difference between a ticket
and a company ticket?
:-)
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