Hi, but how can I set this CustomerID value "automatically/manually" ?
regards, Sven On Wednesday 28 September 2005 12:11, Roberto Giana wrote: > Hi Camilla > > It's the feature you are looking for. ;-) > All customers with the same CustomerID value can see each others tickets > as "company ticket". If you use for example a support contract number as > CustomerID each customer user under the same contract can see the > corresponding tickets as "company ticket". > Hope this helps. > > > Best regards > Roberto > > Camilla Krag Jensen wrote: > > I am wondering what the 'company ticket' icon in the customer > > interface is for? Can anyone tell me the difference between a ticket > > and a company ticket? > > > > :-) > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- ----------------------------------------------------------------------- See our FAQs at: http://www.snom.com/faq0.html?&L=1 Whitepapers at: http://www.snom.com/white_papers.html ----------------------------------------------------------------------- snom technology AG Gradestraße 46 D-12347 Berlin Sven Fischer fax +49 30 39833111 mailto:[EMAIL PROTECTED] http://www.snom.com ----------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
