I got it now. I was changing the table customer_user only and the old tickets were gone. I had to change the tickets, too !!!
Best regards, Sven On Wednesday 21 September 2005 09:42, [EMAIL PROTECTED] wrote: > Hi, > > we are using OTRS 1.3.2 and I want to enable the company ticket feature for > the customer web frontend. I was told that tickets with the same > CustomerUserID (e.g. company.org) will be displayed as company tickets and > tickets with the same CustomerID (e.g. [EMAIL PROTECTED]) will be > displayed as myTickets. > > At the moment both are the same by default: [EMAIL PROTECTED] > > But how usually the CustomerUserID of future (and old) tickets can be > changed to be e.g. company.org, so that in future the company members can > see all their tickets under "company ticket" ? > > Thank you for your help, > > Sven > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- ----------------------------------------------------------------------- See our FAQs at: http://www.snom.com/faq0.html?&L=1 Whitepapers at: http://www.snom.com/white_papers.html ----------------------------------------------------------------------- snom technology AG Gradestraße 46 D-12347 Berlin Sven Fischer fax +49 30 39833111 mailto:[EMAIL PROTECTED] http://www.snom.com ----------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
