Jeff Baughn wrote:
> Is there any way to reverse the listing order in the Queue View, so that the
> newest tickets are listing first, oldest last? I looked in the Defaults.pm
> config file and couldn't find anything.
>
> Thanks.
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Hi Jeff,
assuming you use OTRS 2.x: Via the SysConfig in your Admin Interface you
have to alter the value of Ticket::Frontend::QueueSortDefault: under
Ticket -> Frontend::Agent::Ticket::ViewQueue.
This way you can modify your default sort order.
Have a nice weekend!
Christopher Kuhn
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