Hi,
The scenario I've run into is:
I've created a phone ticket into a queue for which I have create/
read-only permission (not write permission).
The customer has subsequently called again with additional
information. I'd like to be able to add an internal note to the
original ticket, but as I don't have write access to that queue I can't.
Is there any way to configure permissions to allow this kind of
addition? I don't need full write permission (eg. to be able to send/
reply to messages in the queue), just permission to add internal notes.
Or do I have to create a whole new ticket (that the queue owners will
need to merge) in that queue just to provide some extra information?
Thanks in advance,
Rob.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
