Hi, I would like two agents to work on the same ticket. But only one agent can receive Follow-up notifications, since only one agent can lock a ticket.
Can an agent receive notifications for a ticket locked by another agent ? Eric B. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
