[otrs] "Wide character in syswrite" error

[Tomislav Tomasic]

Hello!   I recently installed otrs and had a world of problems setting up the internationalization. Now it's finally working, at least I thought so.   I am using the latest version of OTRS, and a PostgreSQL database backend on Slackware 10.2. I use croatian characters to enter ticket and customer information. I set the default charset to utf-8 in otrs, also the database I created in Postgres is also set to utf-8.   I managed to enter a Customer ID which contains the croatian character ‘ć', for example. But when I try to search for the same customer by entering their Customer ID that contains a croatian character I get this error:   Software error: Wide character in syswrite at /usr/lib/perl5/5.8.7/i486-linux/Sys/Syslog.pm line 401.     I checked the Syslog.pm file with “nl Syslog.pm | less” and according to otrs the error should be in the following statement:      399      if (!socket(SYSLOG,AF_INET,SOCK_STREAM,$tcp)) {    400          push(@{$errs}, "tcp socket: $!");    401          return 0;    402      }     More precisely, the line „return 0;“. What is this statement supposed to do? Is it causing the error? Is this a bug?   I would greatly appreciate any kind of assistance.     __________________________________ Tomislav Tomašić   Badurini d.o.o. Sorkočevićeva 8 HR-10000 Zagreb   Tel.   +385 (0)1   6194-060 Fax   +385 (0)1   6194-070 [EMAIL PROTECTED] www.badurini.hr

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