Tomislav Tomasic wrote:

  *Software error:*

Wide character in syswrite at /usr/lib/perl5/5.8.7/i486-linux/Sys/Syslog.pm 
line 401.


This is because Syslog.pm does not accept characters with ASCII code more than 127. The solution is to switch LogModule in Framework -> Core::Log from "Syslog" to "File". The OTRS will write logfiles itself rather then via syslog, and logs will bе stored in /tmp/otrs*

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