The error message from Mysql suggests a timeout when running the sql. It could be that otrs starts a transfer, then does something else (like smtp) and then finnishes off the sql bits.
- Are - > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Laurent GALAIS > Sent: 7. desember 2005 21:02 > To: User questions and discussions about OTRS.org; User > questions and discussions about OTRS.org > Subject: RE: [otrs] Mysql error when trying to attach file to > an outgoing email > > Thanks for responding Chris, > > Well easy, I try to answer a case or Create a new ticket > email and 'browse' > to find my so called 'big' attachement. When I click to > 'attach', the page > refreshes and the attachement is added, no error message on > the current. If > I go to system log, I see the error message ... > > It is very annoying but I'm not desperate ... I just need to > remember not > to use an attachment that is more than 1.36 :o) > > Maybe a limitation of Mysql as on my test server I have Mysql > 3.23 ... > Thanks again ! > > Laurent > > At 01:40 PM 12/7/2005, Christopher Machler wrote: > >I wouldn't call it a lie, I would call it a feature I did > not know. How > >do you do it? > > > > > >Chris Machler > >Systems Administrator > >7 Entin Road > >Parsippany, NJ 07054 > >Office (800) 840-1035 x426 Fax 973-206-0805 > >www.castlepointmortgage.com > > > > > >-----Original Message----- > >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of > >Laurent GALAIS > >Sent: Tuesday, December 06, 2005 6:15 PM > >To: otrs@otrs.org > >Subject: [otrs] Mysql error when trying to attach file to an > outgoing email > > > >Hello, > > > >When I try to attach the following file to an email I'm writing: > >dec_runner.tgz -> 1.36 Mo > > > >I'm getting the following error from OTRS syslog: > > > >Tue Dec 6 16:34:05 2005 error OTRS-CGI-10 MySQL server has > gone away, SQL: > >'INSERT INTO web_upload_cache (form_id, filename, content_type, > >content_size, content, create_time_unix) VALUES > >('1133908128.9245177.63404565', 'dec_runner.tgz', > >'application/x-compressed', '1433600', ?, 1133908445)' > > > >I've configured OTRS to send email using SMTP instead of > sendmail even > >though I'm using Linux, but when I send a test email using > the same SMTP > >config from my email client, it works ... so I know it is > not a limitation > >on that part. > >I've tried enough different file size and type to make sure > it is a size > >limitation pb apparently ... > > > >I've been through the documentation, sysconfig setup and > google Search and > >haven't found any equivalent errors or parameter. > > > >Does someone has any idea ? > > > > > >Laurent GALAIS > >Four J's Development Tools > >866 314 7300 x305 > >www.fourjs.com > > > >_______________________________________________ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support oder Consulting für Ihr OTRS System? > >=> http://www.otrs.de/ > > > >_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ > _ _ _ _ _ _ _ _ > > > >CONFIDENTIALITY NOTICE: This e-mail contains privileged and > confidential > >information intended only for the use of the individual > named above or > >Castle Point Mortgage, Inc. If the reader of this e-mail is > not the intended > >recipient, you are hereby notified that any retention, > dissemination or > >copying > >of this e-mail is strictly prohibited. If you have received > this notice > >in error, please immediately notify the sender by telephone > at the above > >number > >and delete the original e-mail from your system. > > > >Scanning of this message and addition of this footer is performed > >by SurfControl E-mail Filter software in conjunction with > >virus detection software. > > > >_______________________________________________ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support oder Consulting für Ihr OTRS System? > > Laurent GALAIS > Four J's Development Tools > 866 314 7300 x305 > www.fourjs.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
