mm, good question.
i just change de otrs users password (so no otrs processes could connect)
made a dump of the otrs database
inproted it on to an other server.
changed the mysql settings(username/password/hostname of the sql database)
and everything dit work again...
only thing i can imagen is that your otrs user hasn't got the right
privaliges to insert a record in to the database...
Thomas
Alina Florea wrote:
Hi everybody,
I have installed OTRS 2.0.4 on a new server and I want to move the
database from the old server (OTRS 1.0.3) to the new one. Both OS ar
Fedora Core 3.
I have backuped the database from the old server using mysql_hourly.sh
and I have used the following command to charge the mysql database
into the new one:
mysql -u root -p test < mysql.sql
Now, when I try to connect to OTRS I have the following message:
"Can't insert session id! at ...//Kernel/system/AutSession/DB.pm line
198"
What have I did wrong?
If anyone has altready moved a database and worked, any advice will be
appreciate.
Best regards.
Alina Florea.
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