This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm
Find this line:
$Self->{'Ticket::Hook'} = 'Ticket#';
and change the "Ticket#" tag to whatever you want.
Torgeir
Björn Wiberg wrote:
> Hi!
>
> Does anyone know if it is possible to change the appearance of the
> subject line, reading "Ticket#123456" by default, to something else,
> e.g. "MySystem#123456"?
>
> Thanks in advance!
>
> Best regards,
> Björn
>
>
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