I am not sure if this is going to respond to your question but I will give
it a try.
Kernel/Output/HTML/Standard the AgentTicketCompose.dtl contains
<tr>
<td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
<td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
</tr>
You just have to uncomment these texts and the freefiled will be enabled
while composing the answer.
Let me know if works.
Daniel
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> ibrahim ALIZ
> Sent: Wednesday, January 18, 2006 3:26 PM
> To: otrs@otrs.org
> Subject: [otrs] Core::TicketFreeText
>
> Hi All,
>
> Is there a way for the agents to assign the values to
> the free fields while creating a ticket (instead of
> assigning them later for the created tickets, which
> is, as I know so far, the only possible way in OTRS).
> Hope someone has some knowlegde on this issue,
> it will be really helpful.
>
> Best Regards,
>
> ibrahim ALIZ
> conVISUAL A.G.
> Oberhausen, Germany
>
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