Hi Alexander,
Thanks! That's the setting I was looking! Makes sense indeed.
Kind regards,
Richard
Alexander Scholler wrote:
Hi Richard,
on a standard OTRS-installation,
you can only(?) change the state of a ticket within the close-action or
by making a phonecall or sending a mail.
your wish can be realized e.g.
by enabling the capability of changing the state within a note.
You also have to define which states the ticket can be set to.
All available through Admin > Sysconfig (Search for "note" or "notice").
Bye, Alex
p.s.
It make sence that a state can only be change that way manually by
adding a note which "explains" why the state is changed that way.
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