Hi Danie

Well, I re-ran installer.pl, deleted my old otrs db and created a new one from 
fresh. Yes, [EMAIL PROTECTED] now has the Admin button back ;o)...

... I know what my initial problem was... I renamed the "admin" group to 
"mycompany admin". As soon as one does this, [EMAIL PROTECTED] or any other 
member of the "admin" (now "mycompany admin") group no longer has the Admin 
button. Surely this is a bug?

Any ideas? 

-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Danie Theron
Gesendet: Dienstag, 24. Januar 2006 09:41
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Admin button gone for [EMAIL PROTECTED]

Hi ,

I'm afraid I don't have an easy answer for you , best I can think of (if you 
haven't already reinstalled) is to reinstall.

There's a Defaults.pm file in /Kernel/Config with some helpful info , just copy 
whatever you need into your Config.pm

Alternatively set "$Self->{'SecureMode'} = 0" in your Config.pm and run the 
installer.pl again.

HTH

> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf 
> Of Oliver Buckie
> Sent: 23 January 2006 07:15 PM
> To: User questions and discussions about OTRS.org
> Subject: AW: [otrs] Admin button gone for [EMAIL PROTECTED]
> Importance: High
> 
> Hi Danie, I still have not managed to change my [EMAIL PROTECTED] rights. 
> Not sure which Config.pm file to change and what code within. Any 
> further feedback would be really appeciated. Thanks.
> 
> -----Ursprüngliche Nachricht-----
> Von: Oliver Buckie
> Gesendet: Montag, 23. Januar 2006 13:39
> An: 'User questions and discussions about OTRS.org'
> Betreff: AW: [otrs] Admin button gone for [EMAIL PROTECTED]
> 
> Yep, you've got it - I played around with Group settings! I done a 
> quick search for Config.pm and found 9 in different dirs. Please 
> advise which one I need to edit and which command line - is it 
> "$Self->{'SecureMode'} = 0;"
> 
> Thanks

> 
> -----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag 
> von Danie Theron
> Gesendet: Montag, 23. Januar 2006 13:32
> An: User questions and discussions about OTRS.org
> Betreff: RE: [otrs] Admin button gone for [EMAIL PROTECTED]
> 
> Hmmm , did you fiddle around with the Group settings by any chance? 
> Best would be to set your Security to 0 in Config.pm , and start over 
> :P
> 
> Maybe create a "superuser" account to avoid such things...
> 
> My 2c
> 
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf 
> > Of Oliver Buckie
> > Sent: 23 January 2006 02:24 PM
> > To: otrs@otrs.org
> > Subject: [otrs] Admin button gone for [EMAIL PROTECTED]
> >
> > I've been 'playing' with  OTRS 2.0.4 (installed on a Windows platform).
> > Logged in as [EMAIL PROTECTED] and through the Admin menu, I setup many 
> > system-wide settings. I rebooted my server, logged in again as 
> > [EMAIL PROTECTED] and the "Admin" button has disappeared! Aaahhh, now I 
> > can't continue with the system setup - what have I done wrong and 
> > how can I fix it?
> >
> > Many thanks for your help.
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > =http://www.otrs.de/
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> =http://www.otrs.de/
> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> =http://www.otrs.de/

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