icon file: icon_vraagtaken.gif
is missed It's possible to have a copy of it, or what do you intend to show there ? thank you again Simone -----Messaggio originale----- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Simone Girlanda Inviato: mercoledì 8 febbraio 2006 15.34 A: User questions and discussions about OTRS.org Oggetto: R: R: [otrs] OTRS statistics I have some problems using it: fonts are not present in my system, where may I get them ? or may I use other ? my $GraphFont = '/usr/share/fonts/truetype/DINLt____.ttf'; my $BoldFont = '/usr/share/fonts/truetype/DINBd.ttf'; I tried to use OTRS_stats.pl but I always have this error: "No tickets created in Queues: Supporto, between 1-1-2006 and 1-2-2006" but there are 31. I think that the problem (if a problem exist) is in this part of the software, but I'm not able to understant / change it: # Put wanted tickets in array (right qID's) if (scalar (@{$Param{QueueID}}) == 0) { # No queues selected, thus select all %NewTickets = %ticket; @{$Param{QueueID}} = keys %queue_ids; } else { foreach my $Key (keys %ticket) { $NewTickets{$Key}++ if (grep {$ticket{$Key}{q_id} == $_} @{$Param{QueueID}}); } } # Print error if there are no tickets within the selcted time interval my $Error = "No tickets created in Queues: "; foreach my $ID (@{$Param{QueueID}}) {$Error .= "$queue_ids{$ID}, ";} $Error .= "between $Param{StartDay}-$Param{StartMonth}-$Param{StartYear} and $Param{EndDay}-$Param{EndMonth}-$Param{EndYear}"; error("$Error") if scalar keys %NewTickets == 0; # Find those tickets which were initially calls (type_id(PhoneCallCustomer)= 12) # Could have done this with a nested SELECT, but this is way faster $sql = qq~ SELECT DISTINCT(t.id) FROM ticket t, -----Messaggio originale----- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di Edgar Meij Inviato: martedì 7 febbraio 2006 18.28 A: User questions and discussions about OTRS.org Oggetto: Re: R: [otrs] OTRS statistics There is an earlier post from me, I've included it below. And there is a readme file within the archive, have you tried those? Regards, Edgar --- Dear all, During the greater part of this year I've been developing a statistics module for OTRS (and Hostnet). Attached you'll find a zip file with the final result. See the README file within for further installation details, requirements, etc. etc. The script is able to produce the following ticket statistics, aggregated on a per-day or per-week basis, between specified dates and in specified queues. The output can be selected as well; graphs, CSV and HTML (tables) are supported. - Number of new tickets (total/calls/e-mails) - Workload (number of calls, in- and outgoing e-mails) efficiency: - E-mail time calculations: Open time Reply time Resolution time efficacy: - Average number of follow-ups/replies per ticket - Number of first time fixes An example graph is attached as workload.gif. On 2/7/06, Simone Girlanda <[EMAIL PROTECTED]> wrote: > may you give us more detailed installation instruction ? > > thank you > > -----Messaggio originale----- > Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] conto di > Edgar Meij > Inviato: martedì 7 febbraio 2006 18.16 > A: [EMAIL PROTECTED] > Cc: 'User questions and discussions about OTRS.' > Oggetto: [otrs] OTRS statistics > > > Hi Rémi, > > Sure, see the attached file. If you have any questions, drop me an e-mail. > > Regards, > > Edgar > > > -----Oorspronkelijk bericht----- > > Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > Verzonden: dinsdag 7 februari 2006 10:21 > > Aan: [EMAIL PROTECTED]; [EMAIL PROTECTED] > > Onderwerp: OTRS statistics > > > > Hi Edgar, Hi Danie > > > > I use otrs too since june 2003 (1.3.2 at this time but I'm going to update > > to 2.0.4 soon) and I'm interested in statitics over OTRS database but I'm > > not an expert in SQL so, as Danie asked, could you possibly send me the > > zip file , I would really like to have a look at it (the ouputs that you > > have made meet my goals) > > > > Thanks a lot > > > > Rémi > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > -- 'An approximate answer to the right question is worth a great deal more than a precise answer to the wrong question' _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
