How do I change the option of using either SMTP or sendmail? > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Monday, February 13, 2006 2:47 PM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Re: new install help? > > otrs can be configured to send eiher by SMTP or sendmail. The default is > sendmail. Both exim and postfix provide a sendmail interface. (Postfix is > more usually the default on Linux and exim tends to be preferred on UNIX). > > What I would suggest is check that the sendmail interface is actually > functioning for the otrs account. Send something via sendmail from the > otrs account, if this succeeds then check which email option is enabled in > otrs. If it is configured for SMTP, check Port and SMTP hostnames. If > sendmail is not functioning it is possible that the otrs account has no > access to sendmail, or that you should be using SMTP. > > > [EMAIL PROTECTED] said: > > Since there is nothing in the exim/mainlog file I would that it has > > nothing to > > do w/ the exim configuration at all, as otrs isn't sending to exim, exim > > is > > setup as a full blown mta site as we provide email/ISP services for over > > 50 > > domains (we are an ISP) > > > > When we close a ticket, those notifications do go out!! > > > > Thanks for any other insight > > > > Dan > > > >> -----Original Message----- > >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > >> [EMAIL PROTECTED] > >> Sent: Sunday, February 12, 2006 5:36 PM > >> To: otrs@otrs.org > >> Cc: [EMAIL PROTECTED] > >> Subject: [otrs] Re: new install help? > >> > >> > I've recently setup an otrs system on debian, using the apt-get > >> process, > >> > everything worked and the system appears functional, however, when a > >> request > >> is > >> > sent via email, the ticket is created, however the end user does not > >> receive > >> a > >> > notification that a ticket was created nor does the support staff, > >> even > >> though > >> > the system log says that the notification was sent, the MTA log (exim) > >> does > >> not > >> > have any events for those notifications, when I close the ticket > >> through the > >> web > >> > interface the end user receives that notification, the support staff > >> does > >> not > >> > > >> How did you set up Debian to handle mail? I believe that's key. Make > >> sure you > >> set it up as an Internet Site that sends and receives mail itself. I'm > >> sure > >> there is someone on this list that understands mail routing more than I > >> that > >> can give some insight. It must be an exim configuration but I'm suprised > >> there > >> is nothing in /var/log/exim4/mainlog > >> > >> One of the first thing I did when I installed OTRS on Debian was to > >> install > >> postfix which removes exim, only because I know a little about postfix > >> and > >> nothing about exim. > >> > >> Good Luck! > >> > >> Mike > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support oder Consulting fr Ihr OTRS System? > >> => http://www.otrs.de/ > >> > >> > >> -- > >> No virus found in this incoming message. > >> Checked by AVG Free Edition. > >> Version: 7.1.375 / Virus Database: 267.15.6/258 - Release Date: > >> 02/13/2006 > >> > > > > -- > > No virus found in this outgoing message. > > Checked by AVG Free Edition. > > Version: 7.1.375 / Virus Database: 267.15.6/258 - Release Date: 02/13/2006 > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.375 / Virus Database: 267.15.6/258 - Release Date: 02/13/2006 >
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.6/258 - Release Date: 02/13/2006 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
