Hi Simone ,
I would be happy to help with translation.
I am also quite interested in implementing this kind of statistics on my OTRS
system as well J
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simone Girlanda
Sent: 23 February 2006 11:14 AM
To: User questions and discussions
about OTRS.org
Subject: R: [otrs] Stats for otrs
2.0.4[Scanned]
I did an StatusView implementation in
order to obtain a dashboard/monitor of help desk activities (see image
enclosed, sorry is in Italian).
Open Tickets Age Distribution (Età dei
Ticket Aperti): Number of tickets that are open for more of 3 days, 1 day, 8
hours, 4 hours, new tickets.
Activity (Attività svolta): number of
ticket opened or closed today, yestarday, this week, last week, this month,
last month, this year, last year.
Clicking on links (numbers of ticket)
show you the list of corresponding tickets (es. list of all tickets that are
open for more of 3 days).
I would like to add: Closed Tickets Age
Distribution with selections (es. avg of tickets age of closed tickets of
last 3 months on customer XXXXX).
I can post these changes, but I need
help to add translations (I inserted Italians tags in the source code).
Is it possible to contribute to otrs
development ?
-----Messaggio originale-----
Da: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]Per conto di Paul
Rhein
Inviato: mercoledì 22 febbraio
2006 12.02
A: otrs@otrs.org
Oggetto: [otrs] Stats for otrs
2.0.4
Hi all,
I developped some stats for OTRS 2.0.4.
One for for freetext and one to display the ticket paths (i.e queues).
I wonder where I should post them.
cheers
-p.
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