RE: [otrs] Stats for otrs 2.0.4[Scanned]

[Danie Theron]

Unfortunately I am not much of a programmer , think I probably misunderstood the translation part , but I can certainly give it a bash if you send me the files. I will read up a bit more about the otrs standards ( are we talking structure , linking to other scripts etc?).       From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simone Girlanda Sent: 23 February 2006 12:15 PM To: User questions and discussions about OTRS.org Subject: R: [otrs] Stats for otrs 2.0.4[Scanned]   great !! of course the problem is to respect otrs standard, not to translate from Italian to English.   is it possible to use otrs CVS  and collabrate to otrs implementation ?   I can send you files I modified, how can we arrange ? -----Messaggio originale----- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Per conto di Danie Theron Inviato: giovedì 23 febbraio 2006 10.37 A: User questions and discussions about OTRS.org Oggetto: RE: [otrs] Stats for otrs 2.0.4[Scanned] Hi Simone ,   I would be happy to help with translation. I am also quite interested in implementing this kind of statistics on my OTRS system as well J   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simone Girlanda Sent: 23 February 2006 11:14 AM To: User questions and discussions about OTRS.org Subject: R: [otrs] Stats for otrs 2.0.4[Scanned]   I did an StatusView implementation in order to obtain a dashboard/monitor of help desk activities (see image enclosed, sorry is in Italian).   So I'm able to get:   Open Tickets Age Distribution (Età dei Ticket Aperti): Number of tickets that are open for more of 3 days, 1 day, 8 hours, 4 hours, new tickets.   Activity (Attività svolta): number of ticket opened or closed today, yestarday, this week, last week, this month, last month, this year, last year.   Clicking on links (numbers of ticket) show you the list of corresponding tickets (es. list of all tickets that are open for more of 3 days).   To obtain stats on closed tickets I first add closed date information (see my thread of 03/02/2006 [otrs] How to stop ticket AGE when ticket is closed http://lists.otrs.org/pipermail/otrs/2006-February/010204.html).   I would like to add: Closed Tickets Age Distribution with selections (es. avg of tickets age of closed tickets of last 3 months on customer XXXXX).   I can post these changes, but I need help to add translations (I inserted Italians tags in the source code).   Is it possible to contribute to otrs development ?     -----Messaggio originale----- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Per conto di Paul Rhein Inviato: mercoledì 22 febbraio 2006 12.02 A: otrs@otrs.org Oggetto: [otrs] Stats for otrs 2.0.4 Hi all, I developped some stats for OTRS 2.0.4. One for for freetext and one to display the ticket paths (i.e queues). I wonder where I should post them. cheers -p.

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