Hi, I am trying to configure otrs to copy a manager the closing email of every ticket, regardless of agent or queue the ticket was associated with. Simply to keep stock of what actual emails have been closed, realtime, rather than running reports every now and then querying for closed tickets.
Any tips of on how to achieve this welcomed. Running otrs 2.0.4 _Thanks Richard __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
