--- Alexander Scholler <[EMAIL PROTECTED]> wrote: > Hi Richard, > > Richard Mollel schrieb: > > Hi, > > I am trying to configure otrs to copy a manager > the > > closing email of every ticket, regardless of agent > or > > queue the ticket was associated with. > > Simply to keep stock of what actual emails have > been > > closed, realtime, rather than running reports > every > > now and then querying for closed tickets. > > > > Any tips of on how to achieve this welcomed. > Running > > otrs 2.0.4 > > > > _Thanks > > > > Richard > > I got the statement from otrs.de that OTRS can not > handle such > online-actions that are not directly implemented > like > "priority-change-notifications". > > I suggest the following without concret > implementation details: > > * Build an GenericAgentJob that runs every e.g. 10 > min > * This job searches for all closed tickets with an > empty > ticketfreekey8/value8 > * Set ticketfreekey8 to reported_to > * Mail the information you want to > [EMAIL PROTECTED] > * Set ticketfreevalue8 to [EMAIL PROTECTED] > > I don't know how to implement this mailing-function. > Perhaps quick and tirty hard-coded within an > modified GenericAgent.pm, > or better through a self written modul !??? > > Bye, Alex > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > Mmmhhh....thanks for the tip...i will try come with the solution, and if successful, post it here.
__________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
