It is in the format you descide.

Ether you tell your agents what it is or you change the text via 
Ticket::Frontend::TimeUnits
 

> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On 
> Behalf Of Zaeem Arshad
> Sent: Thursday, March 09, 2006 1:47 PM
> To: otrs@otrs.org
> Subject: [otrs] Work units
> 
> aloha list,
> 
> 
> Can any one explain what is the concept of work units? Are 
> they in hours
> or what? is it possible to specify units ??
> 
> 
> regards
> 
> --
> ZA
> 
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