It is in the format you descide. Ether you tell your agents what it is or you change the text via Ticket::Frontend::TimeUnits
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Zaeem Arshad > Sent: Thursday, March 09, 2006 1:47 PM > To: otrs@otrs.org > Subject: [otrs] Work units > > aloha list, > > > Can any one explain what is the concept of work units? Are > they in hours > or what? is it possible to specify units ?? > > > regards > > -- > ZA > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
