Work units can be specified by going to "SysConfig" in the admin area. You can search for "work units" and it will take you to "Config Options: Ticket -> Frontend::Agent". >From there, find "Frontend::Agent Ticket::Frontend::TimeUnits:" and change "work units" to the time that you would like. I set mine to hours.
Good Luck! Jennifer Valdez _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
