You have 2 different options:

 1) Use freekey[1..8]/freetext[1..8]
 2) Add this info to the customer table 

I suggest the 2nd, but it always depends on the setup.

Duarte Cordeiro

> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Zaeem Arshad
> Sent: quinta-feira, 9 de Março de 2006 13:45
> To: otrs@otrs.org
> Subject: [otrs] Adding new fields in ticket
> 
> Hi,
> 
> Any pointers on how to add multiple fields in a new phone ticket like
> phone number, house address etc etc.
> 
> 
> regards
> 
> --
> ZA
> 
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