You have 2 different options: 1) Use freekey[1..8]/freetext[1..8] 2) Add this info to the customer table
I suggest the 2nd, but it always depends on the setup. Duarte Cordeiro > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Zaeem Arshad > Sent: quinta-feira, 9 de Março de 2006 13:45 > To: otrs@otrs.org > Subject: [otrs] Adding new fields in ticket > > Hi, > > Any pointers on how to add multiple fields in a new phone ticket like > phone number, house address etc etc. > > > regards > > -- > ZA > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
