If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build.  We have dba's that do the database builds and sys admins that would handle the software install....
 
 
Gary Davis
GM SDC / PSIC Lab Manager


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Monday, March 13, 2006 8:15 AM
To: otrs@otrs.org
Subject: [otrs] Split??

Hello again,

 

Can someone explain the philosophy behind splitting an article?`

 

Thanks.

 

Best Regards,

 

Shawn Beasley

Support – IT

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