yep...
that is the way we use it... then link the two so there is a record of who did
what....
gd From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, March 13, 2006 8:21 AM To: otrs@otrs.org Subject: AW: [otrs] Split?? Thanks Gary,
this will then leave a copy of the origianl ticket, and create a second copy to be assigned, for example to another technician. Does this sound about right?
Vielen Dank,
Shawn Beasley Support IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6
Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen
Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED]
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If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build. We have dba's that do the database builds and sys admins that would handle the software install....
Gary Davis GM SDC / PSIC Lab Manager
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED] Hello again,
Can someone explain the philosophy behind splitting an article?`
Thanks.
Best Regards,
Shawn Beasley Support IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6
Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen
Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.de
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