[otrs] Problem with OTRS

Tue, 21 Mar 2006 07:37:47 -0800

I have a job in the queue that has no information on it but this:

 

Software error:

Got no ArticleID! at /opt/otrs//Kernel/Output/HTML/ArticleCheckPGP.pm line 32.


For help,
please send mail to the webmaster ([EMAIL PROTECTED]),
giving this error message and the time and date of the error. 



 



 



The problem is that I can’t get past it in the queue. For now I have
been using the search tool to look at the tickets. When I do the search the
ticket shows up, but there is no link to it whatsoever. 



 



Does anyone have any ideas how I can move it from the queue (or just
delete it)?  I am pretty sure I know
how it happened (ran out of disk space).



 



I don’t know OTRS that well, but if anyone helps me solve this, I would
be willing to swap some tech hours (Linux, Windows, Networking, ect.).



 



Thanks!



 



Art Powell



Diamond IT Services



1-512-517-6472



[EMAIL PROTECTED]



 



For support email
[EMAIL PROTECTED]



 



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