Hi Gordan,
Gordon O'Brien schrieb:
Thanks Alex
I have trawled through the archive and Defaults.pm and the only thing that I
can find that might have something to do with it is:
# ------------------------------------------------------
# system permissions
# ------------------------------------------------------
$Self->{'System::Permission'} = ['ro', 'rw'];
$Self->{'System::Customer::Permission'} = ['ro', 'rw'];
# ------------------------------------------------------
This still doesn't really give me any idea how to solve my problem.
I didn't try it, but ahve a look to
Ticket::QueueViewAllPossibleTickets
Setting this to yes should result in the fact that it's not necessary to
have RW-rights on queues to view tickets, RO-right should be enough.
Thanks
Gordon
Bye, Alex
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander
Scholler
Sent: 28 March 2006 13:20
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] RO can't view tickets
Hi Gordon,
Gordon O'Brien schrieb:
I am trying to set up a user to have read only (ro) access to a subset
of queues. When I just grant them ro permissions they can see the queue
name and the number of tickets in the queue but cannot actually view the
tickets. If I grant them rw they can view the tickets but I don't want
them to have write permissions.
This is the default behavior your described.
You have to set a certain config-parameter to grant ticket-access to
agent that only have RO-rights.
This was mentioned a view weeks ago (in german or english mailing list).
If you have problems finding the right parameters, let me know.
I then have to take a closer look...
Bye, Alex
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