It worked! Thank you Alex.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Scholler Sent: 29 March 2006 06:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] RO can't view tickets Hi Gordan, Gordon O'Brien schrieb: > Thanks Alex > > I have trawled through the archive and Defaults.pm and the only thing that I > can find that might have something to do with it is: > # ------------------------------------------------------ > # system permissions > # ------------------------------------------------------ > $Self->{'System::Permission'} = ['ro', 'rw']; > $Self->{'System::Customer::Permission'} = ['ro', 'rw']; > # ------------------------------------------------------ > > This still doesn't really give me any idea how to solve my problem. I didn't try it, but ahve a look to Ticket::QueueViewAllPossibleTickets Setting this to yes should result in the fact that it's not necessary to have RW-rights on queues to view tickets, RO-right should be enough. > Thanks > Gordon Bye, Alex > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander > Scholler > Sent: 28 March 2006 13:20 > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] RO can't view tickets > > Hi Gordon, > > Gordon O'Brien schrieb: >> I am trying to set up a user to have read only (ro) access to a subset >> of queues. When I just grant them ro permissions they can see the queue >> name and the number of tickets in the queue but cannot actually view the >> tickets. If I grant them rw they can view the tickets but I don't want >> them to have write permissions. > > This is the default behavior your described. > > You have to set a certain config-parameter to grant ticket-access to > agent that only have RO-rights. > This was mentioned a view weeks ago (in german or english mailing list). > > If you have problems finding the right parameters, let me know. > I then have to take a closer look... > > Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --- Inbound email: This email has been scanned for all viruses by MessageLabs (MSQ) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
