Hello, On Tue, Apr 04, 2006 at 08:33:22AM -0700, Brad Inscoe wrote: >As you can see on the following line: > >['UserCustomerIDs', 'CustomerIDs', 'description', 1, 1, 'var', '', 1], > >I have the UserCustomerIDs mapped to the description field in active >directory where I have the value "Company, UserID" and the company >tickets do no show up.
You have to enter all customer IDs of all users of the company seperated by a semicolon into the description field. But maybe it would be easier to give all users from a company the same customer ID..., that will work also. >-Brad Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
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