Richard Hinkamp wrote:
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the
OTRS system).
Yes. Notifications are messages like "There is a new ticket in the
Finance queue" and auto responses are automatically sent messages to
customers like "Thank you for your message. A member of our support
team will respond to your message with 48 hours."
Nils Breunese.
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