If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is:
Whats the technical diff between a "Notification" and "Auto Responses"
"Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote:
"Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote:
Richard Hinkamp wrote:
> Notifications are sent to agents (people using OTRS).
> Auto responses are sent to customers (people sending mail to the
> OTRS system).
Yes. Notifications are messages like "There is a new ticket in the
Finance queue" and auto responses are automatically sent messages to
customers like "Thank you for your message. A member of our support
team will respond to your message with 48 hours."
Nils Breunese.
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