> The only way i could reopen an ticket was forwarding the message to my
> self and putting the status on "open" but there should be a beter way?
>
> right?
If you set the following config options, you can set the state of a
ticket by adding a note:
$Self->{'Ticket::Frontend::NoteSetState'} = 1;
$Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open', 'closed',
'removed'];
The second is for specifying which states it can be set to.
Regards,
Richard
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