RE: [otrs] Newbie question (Customer.pl)

James Price Tue, 18 Apr 2006 14:59:26 -0700

I found the [EMAIL PROTECTED] in the following files and changed it.

Kernel/Config/Default.pm

Kernel/Config/Files/Framework.xml

Kernel/Config/Files/ZZZAAuto.pm

Doing a search through sysconfig yielded nothing. I just don’t get why this notification is not something that can be changed from the Notifications option under the Admin screen. I mean the system was easy to setup, and seems fairly intuitive but short of going in and manually editing configs, making changes to the DB with phpmyadmin, these things should be set globally in one place and all system options such as notifications should be editable from one place which it seems its not.

I manually changed it in all 3 and presto now my output is as follows:

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 18, 2006 4:50 PM
To: xxxxxxxxxxxxxxxxxxxxx
Subject: New OTRS Account!

Hi J,

you or someone impersonating you has created a new OTRS account for

you (J PRICE).

Password: xxxxxxxxxxx

http://helpdesk.secondcitytech.com/otrs/customer.pl

Your OTRS Notification Master

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brigitte Calderwood
Sent: Tuesday, April 18, 2006 4:30 PM
To: questions and discussions about
Subject: Re: [otrs] Newbie question (Customer.pl)

Go to sys config and do a search for the field you want to change
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
[EMAIL PROTECTED]

On Tuesday, April 18, 2006 2:19 PM, James Price <[EMAIL PROTECTED]> wrote:
>When a customer uses the customer.pl interface I have some
>questions.
>
>1. Anyone have any idea where to look to customize the Company name/Logo,
>all that sort of junk?
>2. Most importantly, when a new customer signs up, requests lost password,
>anything that uses a customer notification via the customer.pl page, sends
>from an email address I cannot seem to change. Example below:
>
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>Sent: Tuesday, April 18, 2006 3:45 PM
>To: [EMAIL PROTECTED]
>Subject: New OTRS Password!
>
>Hi James,
>
>you or someone impersonating you has requested to change your OTRS
>password.
>
>New Password: U4z9&FMN
>
>http://yourhost.example.com/otrs/customer.pl
>
>Your OTRS Notification Master
>
>
>I cannot find the system email address anywhere of [EMAIL PROTECTED] The
>admin user is configured and when I email the queue, notifications for
>tickets work fine from the correct address. Any help is
>appreciated.
>
>J
>
>
>
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>=> http://www.otrs.de/
>

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RE: [otrs] Newbie question (Customer.pl)

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