Good day
First I would like to apologize for
contacting you this way, I subscribed with User questions and discussions about
OTRS.org yesterday and I send 3 emails so far with no reply. I please request
that you confirm that you received those emails
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 26 April 2006 01:39 PM
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] Is it possible
to purge all tickets and start newwithout losing the config?
yes it is, search mailinglist for numbergenerator.
the
last given number is kept in a file that is named..... aaargh dont remeber,
search mailinglist.
Li
[EMAIL PROTECTED]
schrieb am 26.04.2006 13:21:15:
>
> Is there a way to purge all tickets and
restart the numbering?
>
> After testing I want to delete everything in
the system except the
> queues,users (config) and restart the number.
>
> Additionally, is it possible to number from
1?
>
> We would like to have a simple incremental
number 1,2,3, etc ...
>
> Thanks!
>
> Paul
>
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