Nils Breunese (Lemonbit Internet) wrote:
In the create ticket screen at the bottom there is a time units
section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your environment. In my company
we use it for minutes spent.
I have discovered a small gotcha. We decided to use it to record by
hours, and if it were less than one hour, you MUST enter the leading
zero, i.e. .25 is NOT acceptable, but 0.25 is (replace "." with "," if
you are in countries that use that convention.)
Steve
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
