> Hi,
>
> A customer of us does support for multiple customers of his. Every
> customer has his own queue with all the settings and e-mail addresses
> etc. He wants the ticket number or hook to contain a part of the queue
> name. So when someone calls and says I have ticket nr XYZ-0123456, he
> knows it's a XYZ customer. Is this possible? Maybe I could write a new
> ticket number generator, but I don't know if the queue is known at the
> moment of ticket number generation. And what to do when the ticket
> changes queue?
> My feeling is that it's not a smart thing to try, since a ticket is not
> locked to a certain queue and changing ticket numbers when changing
> queues seems really awkward to me.
but if these diff custs use diff mailadresses then the tickets are sorted to a specific queue on incoming.
but i fear this is done after the generation of the ticket number...
when i look at the history trhe numgen and the Queue moveare done in one step.
may 2 ct. to look at?
Li
>
> Any thoughts on this?
>
> Regards,
> Richard
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