Thanks! I'll give it a try
Falko Zurell Head of Application Management I-D Media AG eMail: [EMAIL PROTECTED] Tel.: +49-30-25947-357 Mobil: +49-160-3625277 ----- Original Message ----- From: otrs-bounces Sent: 18.05.2006 17:11 To: "User questions and discussions about OTRS.org" <otrs@otrs.org> Subject: Re: AW: Re: [otrs] Queue ID in ticket number or hook? Found it. In Kernel/Ticket.pm change # create ticket number if not given if (!$Param{TN}) { $Param{TN} = $Self->CreateTicketNr( ); } to # create ticket number if not given if (!$Param{TN}) { $Param{TN} = $Self->CreateTicketNr( QueueID => $Param{QueueID} ); } Regards, Richard Richard Hinkamp - BeSite wrote:
Hmm, Just saw it doesn't work when creating a new ticket in OTRS, only with incoming mails. Let's see if I can fix that.
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