I guess the OTRS rpm isn't really going to work on your CPanel box
without a lot of tweaking and moving files etc. Maybe you're better off
doing an install from the source tarball following the instructions.
Yeah, it's more work. Or try a non-CPanel box.
I am trying to install from a tarball. I followed the instructions in
the README file. Steps 1-5 went fine. Step 6 I will discuss below. Step
7 also worked.
Now when I go to mysite/otrs/ I see a list of files. This is a step in
the right direction. :)
When I attempt to execute index.pl or installer.pl however, I get:
==============
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete your request.
Please contact the server administrator, [EMAIL PROTECTED] and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.
More information about this error may be available in the server error log.
==============
The log shows:
[Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] Premature
end of script headers: /opt/otrs/bin/cgi-bin/installer.pl
[Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] File does
not exist: /home/mylogin/public_html/500.shtml
but when I run
[EMAIL PROTECTED] [/opt/otrs/bin/cgi-bin]# perl installer.pl
I get a perfectly valid HTML page outputted.
Could this be a problem with step 6? Webserver configuration? I don't
think so but I don't know. All I actually did was add these 2 lines:
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
to the very bottom of httpd.conf
What now?
--
Gallery Robinson Web Services
http://web.galleryrobinson.com/
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