I've tried doing that, resulting in this output:

[EMAIL PROTECTED] bin]# ./SetPermissions.sh /opt/otrs otrs apache
SetPermissions.sh <$Revision: 1.27 $> - set OTRS file permissions
Copyright (c) 2001-2004 Martin Edenhofer < [EMAIL PROTECTED]>
Setting file permissions...
chown -R apache:nogroup /opt/otrs
chown: `apache:nogroup': invalid group
chown: `apache:nogroup': invalid group
chmod -R og+rw /opt/otrs
chown otrs:nogroup /opt/otrs
chown: `otrs:nogroup': invalid group
chown otrs:nogroup /opt/otrs/.fetchmailrc
chown: `otrs:nogroup': invalid group
chmod 0710 /opt/otrs/.fetchmailrc
chown otrs:nogroup /opt/otrs/.procmailrc
chown: `otrs:nogroup': invalid group
chmod 0644 /opt/otrs/.procmailrc
chown otrs:nogroup /opt/otrs/.mailfilter
chown: `otrs:nogroup': invalid group
chmod 0600 /opt/otrs/.mailfilter
chown -R otrs:nogroup /opt/otrs/var/
chown: `otrs:nogroup': invalid group
chown -R apache:nogroup /opt/otrs/var/sessions/
chown: `apache:nogroup': invalid group
touch && chown otrs:nogroup /opt/otrs/var/log/TicketCounter.log
chown: `otrs:nogroup': invalid group
chmod -R 775 /opt/otrs/bin/
(chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl
(chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl
(chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig

Second one is a good question :)
I don't really know, just followed the 'INSTALL' file I guess.

'' Webserver with apache user (e. g. Redhat): "SetPermissions.sh /opt/otrs otrs apache apache apache" ''

Also the otrs user is in the apache group and otrs group
and apache belongs to the otrs group.

I have a different OTRS installation on another machine (Fedora Core 3)
where httpd runs as the otrs group/user
and that is working fine. But that's just a test installation in lab environment.

More idéas?

--Robertino

On 6/7/06, Nils Breunese (Lemonbit Internet) <[EMAIL PROTECTED]> wrote:
Robertino Hermansson wrote:

> I've run SetPermissions.sh like this:
>
> [EMAIL PROTECTED] bin]# ./SetPermissions.sh /opt/otrs otrs apache apache
> apache

I'd try running './SetPermissions.sh otrs apache' and omit the last
two optional arguments. Why do you even use apache for the OTRS_GROUP?

Nils Breunese.
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