Hi all,
How we can configure this feature in OTRS release 1.3.2 ?
Thanks in advance
Guillaume REHM
Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
otrs a écrit :
[EMAIL PROTECTED] schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is
there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket
-> Frontend::Agent::Ticket::ViewQueue. There you are able to change
the order.
We have already a otrs-forum where this feature is discussed, only
problem at the moment is, that this all is in german. Perhaps this
will help you although.
http://www.otrs-forum.de/viewtopic.php?t=13
Have a good day,
Bye Stefan
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