On Tue, 2006-06-13 at 11:36 +0200, Guillaume Rehm wrote:
> How we can configure this feature in OTRS release 1.3.2 ?
>
> otrs a écrit :
> > [EMAIL PROTECTED] schrieb:
> >> Hi everybody,
> >>
> >> Normally the new tickets will be added at the bottom of the queue. Is
> >> there any way to show the new tickets at the top of the queue.
> >>
> >> Help appreciated
> >>
> > Yes there is a way to change this behaviour. Go to SysConfig : Ticket
> > -> Frontend::Agent::Ticket::ViewQueue. There you are able to change
> > the order.
I think this could be what you are looking for:
$Self->{TicketZoomExpandSort} = 'reverse'
Jim
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